[ga-abuse] Short procedure for posting limit violations?

[Alexander Svensson <svensson@icannchannel.de>]

Hello Patrick,

thanks for M2ing!

Quad Patrick wrote on 31.07.01, 00:13:02:
> (3)    Other things have occupied me lately and I missed the first request.
> However, I think we should all agree that either list monitor can act alone.
> In this case, I think that you could simply have replied directly to WXW
> with a cc to [ga-abuse].  However, I thank you for requesting support and I
> will be happy to M2 the complaint.
>
> (4)    Leah was probably right that both she and Sotiris exceeded their
> posting limits.  It seems to me that WXW is undermining the process by (a)
> submitting trivial complaints and (b) selectively complaining against
> persons like myself, Leah and Kristy.
>
> I would let it pass this time but suggest that we consider these issues
> further.
> Meanwhile, perhaps we should try to de-personalise our role when making
> rulings?

I was already wondering whether we should allow
any *one* moderator to issue warnings about posting
limit violations without waiting for a complaint.
Posting limit violations are generally quite easy
to spot and rather non-controversial. If this is not
the case for some reason or if a suspension is due,
we would use the normal M1-M2 process.

A modified proposal for our informal procedures (which
already deviate a bit from Harald's original proposal):

1) A complaint is received on the ga-abuse alias.
2) One of the monitors (M1, the first one to get around to it) investigates
    the complaint, and sends out a message to the ga-abuse list ONLY, saying:
    - What the complaint is (From, About, Victim, Rule infringed)
    - The URL to the posting(s) in the archives
    - What he thinks should be done (warning, suspension for N weeks,
      no further action)
    - Possibly a wording for a warning or suspension
3) Another monitor (M2) takes up the complaint. 
   If any monitor DISAGREES with the proposal, he sends a message to the 
    ga-abuse as soon as possible, stating his reasons for disagreeing. 
    If there is disagreement, the ga-abuse list must discuss until we have 
    a clear majority in favour of a single course of action.
4) If the monitors have reached agreement (or, in the case of more than
    two monitors, 24 hours have passed since M1's message without protest),
    M2 takes care of the complaint.
    - When the monitor's action is a suspension, M2 will contact the list 
      keeper (currently Elisabeth) and ensure that the filter is installed 
      before sending an email to the GA list CC ga-abuse and the person
      complained about, with the subject prefix [ADMIN] on the message.
    - When the monitor's action is a warning, it is sent to the person 
      complained about CC ga-abuse with the subject prefix [ADMIN].
    - The complainant receives a message CC ga-abuse about the monitor's
      action regarding the complaint.
5) In the case of warnings about posting limit violations, the procedure
    is cut short: Any monitor noticing a posting limit violation sends
    out a warning message to the person breaking the limit. The message
    must include the URLs to the postings in the archives and the
    date and time information taken from the archives. If the case is 
    not straightforward or if the person concerned has already received 
    a warning, the normal procedure is used, starting with step 2.
6) The action is recorded in the case tracking system.


Best regards,
/// Alexander