[ga-abuse] Re[2]: [ga] Verisign Spam

["William X. Walsh" <william@userfriendly.com>]

I ask that a warning be issued to Patrick for violating the rules of
the DNSO mailing list that the posts be relevant to the business of
the GA.  The first one on the subject of spam is forgivable, but
to continue it in this fashion is not.

There is no way anyone can stretch "spam" or valid commercial email
(which I believe this case to be) as being something that is relevant
to the business of the GA.



Thursday, July 19, 2001, 10:09:20 PM, Patrick Corliss wrote:

> John Chomeau
> Vice President, Customer Experience
> VeriSign, Inc.

> Dear John

> You sent me unsolicited email, so you are getting this document, a standard
> piece of text I keep around for people who inflict unsolicited mail on me.

> Unsolicited email is an unacceptable misuse of the recipients' resources. To
> put it mildly, bugger off.

> I do not mean just take me off your list. I mean stop sending unsolicited
> email to anyone, ever.

> Like most net users, I find unsolicited email highly offensive.  However,
> you appear to be only clueless rather than actually malicious, so I'm
> sending you this message.

> Of course I am also complaining to your system administrators.  If you are
> getting this message, the complaint has already been sent.

> Sending unsolicited mail is generally regarded as abuse of the network. The
> normal penalty for such abuse is disconnection of the email account used. If
> a web site is advertised, that often goes too.

> Nearly all ISPs have something in their terms of service contracts that lets
> them disconnect you for abuse. Nearly all consider sending unsolicited email
> to be abuse, and rightly so.

> Have you read the terms of service at your ISP?

> You should expect your system administrators to give you some flack about
> this. Likely mine was not the only complaint. Most system administrators
> hate spam as much as I do. It wastes the resources they manage and annoys
> their customers.

> Of course, they may not disconnect you this time. Like any business, they
> are naturally reluctant to act against their customers and are unlikely to
> do so without strong evidence.  Moreover, most system admins are willing to
> give "clueless newbie" first offenders a second chance.

> The IETF (Internet Engineering Task Force, the standards body for the net)
> have Working Group on "Responsible Use of the Network". A couple of
> documents it has produced:

>    "Netiquette Guidelines" (network etiquette)
>    http://www.cis.ohio-state.edu/rfc/rfc1855.txt

>   "DON'T SPEW A Set of Guidelines for Mass Unsolicited
>     Mailings and Postings (spam*)"
>   http://www.ietf.org/rfc/rfc2635.txt

> You might also want to look at documents on how to advertise on the net
> without offending people:

> http://ep.com/faq/webannounce.html
> http://www.landfield.com/faqs/usenet/advertising/how-to/part1/

> If some alleged "marketing service" has taken advantage of you and sold
> you unsolicited email as something that will help your business, I would say
> they're guilty of fraud and you should be talking to your lawyer. This
> action may have seriously damaged your business.

> Several US states have anti-spam laws. For example, for every copy of your
> message delivered to a Washington resident:

> the recipient can sue you for $500
> the ISP can sue you for a thousand
> the State attorney general can charge you

> http://www.wa-state-resident.com/walaw.htm

> Finally, spam messages are frequently forwarded to "hacker" newsgroups
> and mailing lists with some comment along the lines of "Have fun with this
> slimeball".  Personally I don't agree this would be equally irresponsible.

> However, I am a member of the General Assembly of ICANN's Domain Name
> Supporting Organisation ("DNSO") and have brought the matter to their
> attention through their [ga] mailing list.

> In fact, I can thank a member of this list for providing the above comments.

> Regards
> Patrick Corliss


> ----- Original Message -----
> From: Network Solutions <A_VeriSign_Company.143@info1.nsi-direct.com>
> To: <patrick@quad.net.au>
> Date: Tue, 17 Jul 2001 18:09:05 -0400
> Subject: Network Solutions Improves Web Site; Integrates VeriSign Name


> Dear Patrick,

> As you probably know, last year Network Solutions became part
> of the VeriSign® family, the #1 infrastructure services company
> for the Internet. Since then, we've taken significant steps to
> improve our customer experience. Now, we are about to take a bold,
> next step -- launching a new Web site.

> The new site will carry the VeriSign® name and includes major
> improvements to offer you more choices, better selection and
> improved navigation in a fast, easy-to-understand format.

> Over the next few weeks, if you click on an advertisement for
> Network Solutions or VeriSign, it's possible you could be sent
> to the new site. Consider this a sneak preview of our efforts
> to offer you one complete online solution for your presence on
> the Web.

> Some highlights of the new site include:

> * A straightforward, user-friendly design

> * Enhanced shopping features such as shopping carts
>    to customize your order and useful wizard tools

> * The ability to order VeriSign's online security
>    and e-commerce products and services

> * Improved account management to make handling your
>    account simple and flexible

> * More Web-based support including online chat and
>    enhanced FAQs

> Both the current site and the new site are fully functional
> and all of your customer information is protected.

> In the coming months, expect to see more exciting changes as
> our site evolves. These improvements will make getting on the
> Web easier than ever before. Stay tuned!

> Sincerely,

> John Chomeau
> Vice President, Customer Experience
> VeriSign, Inc.


> ------------------------------------------------------
> Please do not reply to this message. Any replies to this
> message will not receive a response. For any Network
> Solutions customer service inquiries, please click here.

> Copyright© 2001 Network Solutions, Inc.,
> A VeriSign Company. All rights reserved.


> [[CI7I-WLBK-JIKX9V-D]]














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-- 
Best regards,
William X Walsh <william@userfriendly.com>
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